How I Boosted My Coffee Shop Business with a Mobile App Using Per Diem
Running a coffee shop in Brooklyn, New York, is no easy feat. The competition is fierce, and customer expectations are high. To stay ahead, I knew I needed to innovate. That's when I decided to create a mobile ordering app for my coffee and juice shop, Blended. Here’s how I did it using Per Diem and Square POS, and how it transformed my business.
Recognizing the Need for a Mobile App
As a coffee shop owner, I noticed a growing trend: customers love the convenience of mobile ordering. They want to skip the line, order ahead, and have their coffee ready when they arrive. However, hiring a developer to build a custom app was beyond my budget. I needed a cost-effective, user-friendly solution.
Discovering Per Diem
After some research, I found Per Diem, a no-code app builder specifically designed for coffee shops and small businesses. Per Diem offers a drag-and-drop interface that made it easy for me to create a professional-looking app without any coding experience.
Building the App
Per Diem’s platform supports both iOS and Android, ensuring my app would be accessible to all my customers. The process was straightforward:
- Designing the Interface: I started by selecting a color scheme that matched my brand. With Per Diem’s intuitive tools, I could easily add and arrange menu items, categories, and product photos.
- Integrating with Square POS: One of the standout features of Per Diem is its seamless integration with Square POS. This integration ensured that all orders placed through the app would sync with my existing point-of-sale system, streamlining the entire process.
- Adding Features: I included options for customers to pay using saved credit cards, Apple Pay, or Google Pay. I also utilized Per Diem’s built-in marketing tools to prepare for the app launch.
Launching the App
Once the app was ready, I launched it with a marketing campaign to inform my customers. The response was overwhelmingly positive. Customers loved the convenience of ordering from their phones and appreciated the ability to skip the line.
Benefits to My Business
The impact of the mobile app on my coffee shop was immediate and significant:
- Increased Efficiency: The app reduced wait times and minimized order errors. Customers could customize their orders precisely, leading to fewer mistakes.
- Enhanced Customer Experience: The convenience of mobile ordering improved customer satisfaction. Regular customers appreciated the ability to save their favorite orders and earn loyalty points.
- Cost Savings: By using a no-code solution, I saved on development costs and ongoing maintenance. Per Diem’s constant updates meant my app always had the latest features without additional expense.
- Increased Revenue: With more customers opting to order through the app, I saw an increase in order volume and customer retention.
Customer Reactions
I was initially nervous about how my customers would react to the new app. However, their feedback was overwhelmingly positive. Many customers praised the app’s ease of use and the ability to place orders quickly. They also loved the loyalty program, which encouraged repeat business.
Why Per Diem?
Per Diem proved to be the perfect solution for my coffee shop. Its no-code platform was easy to use, even for someone with no technical background. The integration with Square POS was seamless, ensuring a smooth operation from day one. The cost savings and efficiency gains were invaluable, and the positive customer feedback confirmed that I had made the right choice.
Conclusion
Creating a mobile app for my coffee shop with Per Diem and Square POS was one of the best decisions I’ve made for my business. It allowed me to offer a modern, convenient service to my customers, increasing both their satisfaction and my revenue. If you’re a coffee shop owner looking to stay ahead of the competition, I highly recommend trying Per Diem.
Ready to get started? Visit our onboarding page and see how easy it is to build your own mobile app today!
